HELP CENTER

PuppyTag is a scannable pet tag containing all of your pets important information conveniently in one profile.  The profile can be viewed using a QR code located on the back of the pet tag, NFC scanning by putting your phone on the tag or typing in the unique URL link associated with the QR code.

PuppyTags’ utilize QR codes, NFC & unique URL links to efficiently and easily share your pet’s information.

To open your profile you can scan the QR code, or manually search using the URL link associated with your individual tag.

The PuppyTag® complete pet profile displays all the information necessary to get your pet home safely!

Pet profiles display the following information:

• One or more phone numbers
• One or more addresses
• Health information (medication, allergies, sterilization)
• Behavior information (good with dogs, cats, children?)
• Provider information (vet name, vet phone number, rabies number, etc.)
• Quick bio about your pet

In the event your pet does get lost or you would like to access your profile remotely, you can go PuppyTag.co/Login and sign in from there.

Nope ! PuppyTag® is a one time purchase with zero additional fee.

PuppyTags are powered by QR codes and NFC, so they require no batteries and don't need to be charged.

In other words, your PuppyTag® is made to last forever !

The unspoken problem with traditional pet tags is that your phone number and home address are visible to unwanted eyes.

With PuppyTag®, you can choose to only display your contact information on your pet's profile when your pet has been marked as lost. Marking your pet as lost is as easy as clicking one button !

Yes ! If someone scans your pet's PuppyTag, they can share their current location with the click of a button.

No, the other person does not need to have a PuppyTag® or PuppyTag® profile to access your dog’s information.

Yes sure you can ! You can have as many pet profiles as you’d like linked to one account.  Just log into the account and click “Add Pet”

Included in each package will be your tag(s) along with an insert card with all the necessary information on how to set up and activate your pets profile.

Yes it will ! Our servers are active all over the world.  If your pet books a vacation to Europe, Australia or Hawaii, the tag can still be scanned and activated.

Yes. With three different ways to access your pets profils, PuppyTag® is compatible with all smartphones.

All original PuppyTags measure 32 millimeters in diameter, or 1.2 inches.

Absolutely, our tags are 100% waterproof.

Delivery times for Europe are 7 to 11 working days depending on the request and our shipping capacity.

Each package is visible with a tracking number.

We deliver throughout Europe with a shipping time of 7 to 11 days.

And internationally within 8 to 15 days.

Two delivery options are available:

- Standard FREE option with tracking

- Premium option at 2.99€ with priority express delivery and tracking

We accept returns within 14 days from the date of delivery.

To return your order contact us by email or use this form and indicate your order number.

An order confirmation email is sent right after your order.

You will find all the tracking info updated from this email.

If you did not receive it, check your spam or contact us by email or via this form with your order number or email so we can help you.

There is no problem without a solution !

Contact us by email or via this form with your order number so we can help you.